RSTickets! Pro - Joomla Extension

For high-quality user support and feedback has created a feature RSTickets!. With its help visitors to the website can contact the administration in case of any questions, problems or suggestions. Good like the ticket system because unlike feedback, involves meaningful dialogue.

 

Extension Description

The connection component, RSTickets! Pro is recommended for almost all types and categories of sites. Using the ticket system website administration will be able to provide users with technical assistance, to give advice and answer any questions. Each site visitor will be able to create a case (ticket) stating the topic, the issue or problem and even attaching a small file, e.g. a screenshot.

Deeply integrate itself in the site and in admin panel resource, this extension Joomla gives you the greatest opportunity to provide technical support and assistance to visitors. In the component there is an adjustment in how it will look like the ticket - depending on the features and the content of the site can ask prepared questions encountered by users of the site or to leave the entry field to specify the subject of the treatment in the free form. Also regulated by the number of characters reserved for the description of the subject matter and the ability to attach files.

In the administration panel, the incoming trouble tickets are submitted in the form of a table showing the main settings and themes of treatment. Every ticket can have certain priorities, and the status indicating the stage at which is the problem. For responses to users, you can create ready-to-use templates or to write an answer manually. Thanks to integration with mail server, the replies sent by the site administration, will be sent to the email address specified by the user. The appearance and layout of the letter you can also customize and reconfigure the built-in HTML editor. Plugin the plugin allows you to activate getting tickets in the mail by the administration. Also has a separate plug-in plug-in statistics that can in detail show detail tickets on multiple parameters. You can display graph statistics on the total number of the users for support, the number and frequency of requests of each individual user and so on. Included modules will create a knowledge base where users can search for answers to the most frequently asked questions before you create a ticket. The knowledge base is populated manually by an administrator, and also has a wide range of possibilities.

Flexible configuration of each element in a component that allows you easily and quickly how to adapt it to the needs of a specific resource and user groups and respond quickly to problems and questions from visitors. This Joomla component allows to organize a full-fledged brand and operational support. Ease of use for users and administrator, allows you to quickly solve any arising problems.